Licensing and installation

Licenses, CodeMeter and the installer.

What license types are available for Batemo Cell Models?

The three types differ in what the license is tied to: a person, a computer, or a number of seats used at the same time.

For the Batemo Cell Model software and the Add-Ons different license types are available.

• Named User — The license entitles one named user to simulate the Batemo Cell Models with one natural person being assigned to the named user.
• Designated Computer — The license entitles to simulate the Batemo Cell Models on a single registered computer. You must ensure that the Batemo Cell Models only run on the designated computer and that only one natural person has access to the designated computer at any time.
• Concurrent — The Batemo Cell Models can be simulated by all your employees. The number of concurrent users may not exceed the number of concurrent licenses.

The licenses can either be purchased or rented. Choose whatever best suits your needs.

The certified time check of my license does not work. How can I fix that?

The license verifies the current time against a time server. Most company networks route outbound traffic through a proxy, and CodeMeter has to be told which one — otherwise the check cannot complete.

A failure to update the certified time or the license is in most cases due to the inability to establish the connection to the time server. Many company networks use proxy servers, which must be configured for CodeMeter.

1. Ask your administrator whether a proxy is used on your network and which settings are required — the proxy address and its port.
2. Open CodeMeter WebAdmin.
3. Navigate to “Configuration | Proxy”.
4. Select the option “activated”.
5. Complete the fields with the values you recorded before.
6. Click the “Apply” button to execute the changes.

Now the time and firmware update should work.

I lost my CmStick. What can I do?

The CmStick is the hardware key your licenses sit on. Losing the key does not lose the licenses.

Please contact Batemo Support.

The lost CmStick is deactivated and a new CmStick including all purchased licenses is shipped to you.

I bound a CmActLicense to a computer. The computer is broken and I cannot deactivate the license. What can I do?

A CmActLicense is bound to one computer in software rather than to a hardware key, and it is normally released on that same computer — which is exactly what a dead machine makes impossible.

Please contact Batemo Support.

The CmActLicense is deactivated and a new CmActLicense including all purchased licenses is issued that can be bound to another computer.

I cannot find the Batemo Cell Models in the MATLAB Simulink Library Browser after I ran the installer. What should I do?

The installer puts the models on disk, but MATLAB only offers what is on its search path — so the fix is to check that path.

1. Open the Library Browser, right-click in the window and click Refresh Library Browser.
2. If the Batemo Cell Models still do not appear, close the Library Browser.
3. Click Set Path in the Home menu tab of the MATLAB main window.
4. Check if the Batemo Cell Models installation folder including all subfolders are listed in the MATLAB search path.
5. If the folders are missing hit Add with Subfolders… and select the Batemo Cell Models installation folder.
6. Click Save to close the set path menu.
7. Open the Library Browser again, right-click in the window and click Refresh Library Browser.

If the Batemo Cell Models do still not appear, contact Batemo Support.

These answers come from the previous Batemo support pages. We removed one step that used an Internet Explorer menu, because Microsoft retired Internet Explorer in 2022. If a step no longer matches what you see on screen, please tell us.